Frequently Asked Questions
Everything you need to know about shopping with G3 Genuine Guide Gear.
How long will it take for my order to arrive?
Standard shipping typically takes 3-7 business days within the continental US. Expedited shipping options are available at checkout if you need your gear sooner.
What is your return policy for apparel and gear?
We offer a 30-day return policy for all unworn and unwashed items with original tags attached. Please note that certain safety equipment may be final sale.
How do I determine the right size for me?
Each product page features a detailed 'Size Guide' link. We recommend measuring yourself and comparing those figures to our chart to ensure a perfect fit.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure checkout experience.
Are your products covered by a warranty?
Yes, G3 products are backed by a limited warranty against manufacturing defects in materials and workmanship. Please contact our support team with your proof of purchase to initiate a claim.
Do you ship internationally?
Currently, we ship to the United States and Canada. We are working on expanding our logistics to support more international destinations in the near future.